Thank you very much for your recent purchase from PetDCA.
Our Return and Refund Policy
Our Promise
- We accept returns on all unopened items within 30 days from the purchase date
- We will refund the entire purchase price of the order (minus shipping)
Please Note
- Without a return authorization we can not refund your purchase.
- Once return authorization is issued, your package must be post marked within 5 days to have the items returned promptly.
- Refunds can only be issued for unopened items and if they are received in good condition.
Should you wish to return any items, you must contact us prior to sending it back and receive a return authorization number. Items returned without authorization may become lost or delay the refunding process.
Please note that it may take some time to process your return. Your credit should be finalized 5-10 business days after we receive your returned item to our warehouse.
Please be aware that opened or damaged items can not be returned. If there are special circumstances regarding the return or refund of your order, please contact us. We value your business and will do everything we can to keep you happy.
The information contained here may change without notice.